Electronic Bill Presentment and Payment Service

*The enrolment form design is based on merchants’ requirement and you may be asked to fill in different information for different merchants. Our system will automatically provide the right form for you

2. Verify the information and click "Confirm", and you will receive an acknowledgement receipt.

You can start using the EBPP service once your request is accepted by the relevant merchant. Please check the enrolment status through your internet banking message centre OR on the "Enrolled eBill status" page under "eBill". 

(My banking > eBill > Enrolled eBill status) 

To find out which merchants support EBPP service, please refer to the merchant list and check if specific merchants support "eBill presentment service" under "Bill payee account number".

1. Log on to HSBC Internet Banking, click "eBill" on the "My banking" menu and go to "eBill Summary and Payment". Click "Pay" for the bill you wish to settle via internet banking.

2. Check the details, fill in the required information (if applicable) and click "Continue". Verify the information and click "Confirm", you will receive an acknowledgement receipt.
For more information on how to make a payment, please refer to the "Bill Payment" section on the new Personal Internet Banking page

If the merchant/charity supports eReceipts and you have requested to receive an eReceipt when making the payment, the charity or merchant has to provide the eReceipt to your internet banking message centre within 180 days from the date of donation or payment. You can find your eReceipts by following the below instructions.

Log on to HSBC Internet Banking, click "eBill" on the "My banking" menu and select "Payment eReceipt summary".

To see all merchants’ eReceipts, select "Merchant" tab. To see charity donations eReceipts, select "Donation" tab. 

To see more details for a particular payment, select "View details", then "View eReceipt".

eReceipt records will be retained up to 30 days within internet banking message centre and can be also be viewed at the "Payment eReceipt Summary" page for up to 24 months.