Product or service complaint      Your details

Product or service complaint     

Your details

Complain about a product or service

Let us know if a product or service hasn't met your expectations.

Call us right away if you suspect fraud

View our complaints process (PDF, 105KB)


Please correct these errors

Your complaint

Don't include confidential details, such as your HKID number

You can also write to
HSBC Customer Relations,
PO Box 71169,
Kowloon Central Post Office.

Contact details

Terms and conditions

For details of how we manage your information, view our data privacy notice

The information you give will be transferred to AXA directly for further handling.

The general insurance policies are underwritten by AXA General Insurance Hong Kong Limited (“AXA”), which is authorised and regulated by The Insurance Authority of the Hong Kong SAR.

AXA will be responsible for providing your insurance coverage and handling claims under your policy.

The Hongkong and Shanghai Banking Corporation Limited is registered in accordance with the Insurance Ordinance (Cap. 41 of the Laws of Hong Kong) as an insurance agent of AXA for distribution of general insurance products in the Hong Kong SAR.


Thanks for your complaint

We'll be in touch on the next working day.

Complaints usually take around 5 working days to resolve. We'll let you know if it's going to take longer.

Keep this reference number handy in case you need to contact us: 

Reference number: ${refNo}

Find out more

AXA will contact you shortly.

Keep this reference number handy in case you need to contact them: 

Reference number: ${refNo}

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