HSBC HK Mobile Banking

The refreshed HSBC HK App is here

Mobile banking just got easier. A more intuitive experience is available on the HSBC HK App now!

Set up the app in your new phone via QR code and get rewarded!

Switching to a new phone has never been easier - From now until 31 December 2025, use QR code to switch the HSBC HK App to your new phone and get the chance to win a HKD1,000 HKTVMall gift voucher. T&Cs apply.

Learn more

Download the HSBC HK App

Download the HSBC HK Mobile Banking app on the Apple app store

Get the HSBC UK Mobile Banking app on Google Play

If you don't have Google Play on your Android device, please install the HSBC HK App via HSBC website > Banking > HSBC HK App.

New safety measure in the Android version of the HSBC HK App

Learn more on how we protect you from malware with our new safety measure in the Android version of the HSBC HK App.

Find out more android malware

Using the app for the first time

If you're new to the app, you can set it up in just a few simple steps.

Switching to a new device

Got a new phone? Set up the HSBC HK App on the new device by scanning a QR code on your old phone.

Tips of capturing ID documents

Follow the tips and set up the app with a valid supported ID document and a selfie.

Resetting your 'Mobile Banking PIN' or password

Forgot your log on information for the HSBC HK App or HSBC Online Banking? Don't worry, you can easily reset your Mobile Banking PIN or password through the HSBC HK App.

Key features

Lite Mode

Simple grid view, essential functions, better chat and call support for your day-to-day banking needs

Personalised mobile experience

Quick access to customisable quick actions and account list based on your own preference, and hide your balance to protect your privacy.

Mobile Security Key

No need to carry a physical Security Device anymore. There's a Mobile Security Key built right into our app, to give you quick, secure access to online and mobile banking.

Push notifications

Don't miss out! Turn on the push notifications³ you want to receive and get instant updates on personalised offers, your account activity, payment reminders and more.

Explore more

Open an account instantly

New and existing customers² can now use the HSBC HK App to open a bank account in less than 5 minutes.

Budgeting made easy

Automatically track expenses from your HSBC accounts and HSBC credit cards with ease. Plan your finances and develop saving habits effortlessly.

Well+

Improving your wellness can be fun and rewarding. In just a few steps, join Well+ for free and enjoy simple fun Body, Money and Mind activities to earn fabulous rewards.

Investing with us

In just a few taps, you can get a holistic view of your investment portfolio, explore our suite of investment products and update your Risk Profiling Questionnaire.

Chat with us

Need a little help? Now you can use the "Chat with us" feature to tell us what you need help with. It's as easy as texting a friend.

Manage your credit and debit cards

Do more than just track your credit card expenses with pending transactions and eStatements. Easily add your cards to digital wallets and set spending limits on your debit cards. And if you ever misplace or lose a card, you can easily and immediately place a temporary block.

Faster Payment System (FPS)

Send HKD or RMB instantly to almost anyone in Hong Kong for free¹. You don't even need their bank account details.

Need help?

Chat with us

Get instant help with 'Chat with us' on our app (Support > Chat with us).

Digital Academy

Learn how to use the HSBC HK App with our Digital Ambassadors.

FAQs

You may also visit the FAQs for our app.

Important information

The HSBC HK App is supported on:

iPhone, iPad and iPod Touch devices – on iOS or iPad version 15.0 or above (excluding Beta versions)
Android™ devices – on Android™ OS version 9.0 or above (excluding Beta versions)

Biometric authentication is supported on:

iPhone, iPad and iPod Touch devices that support Touch ID or Face ID
Android™ devices on Android™ OS version 9.0 or above that support Fingerprint ID

As a reminder, you may not be able to access or use the HSBC HK App if you're using or changing to:

A device that isn't running on a supported OS
A device that isn't supported

For iPhone/ iPad from the App Store, download the app from the App Store. For Android download the app from Google Play (pre-installed on your phone) or the HSBC website.
Update your device's operating system diligently and make sure you always have the latest version of our app.
Set up auto-lock and create a passcode to protect your device.
Do not leave your device unattended and always log off completely when you are finished banking.
Do a factory reset to wipe the data on your old device before you donate or resell it.
If you lose your device, please let us know immediately.
When using Wi-Fi, only use trusted Wi-Fi networks and enable security protection.

Please visit www.hsbc.com.hk/help/online-and-banking-security/ for more security tips.

¹Note for FPS

There is no charge from us if you pay money to, or receive money from accounts from other banks via FPS, but other banks may have different charging policies.

² Note for Mobile Account Opening

If you're new to HSBC and opening an account using the HSBC HK Mobile Banking app, you'll need to be an HKID holder (permanent or non-permanent resident) aged 18-75 residing in Hong Kong and not hold any HSBC banking or investment accounts or credit cards. Existing customers must hold a standalone HSBC current, savings, Time Deposit or investment account (not under an integrated account) in order to open an account using the app.

³ Note for Push notifications

If you change your mobile device, you need to:
     (i) provide us with updated information on your mobile device
     (ii) update iOS or Android OS on your mobile device, and
     (iii) reinstall the HSBC Mobile Banking app ("app").
We only send push notifications once. If you delete the push notification we sent, that notification can't be sent again.
Any push notifications we send are one-way and shouldn't be replied to.
You should never respond to a push notification that appears to be from us asking you to provide your account or security details. We never make such a request.
Please make sure you have cellular data internet connection or WiFi internet connection. If you're travelling outside Hong Kong and wish to receive push notifications, please make sure you've enabled data roaming. You're responsible for any fees and charges arising from internet connection, whether local or international. Push Notification Alerts Service may not be available in certain countries or territories on some types of mobile devices.
Push notifications run on the services provided by Apple Inc. ("Apple") or Google LLC. ("Google"). Any delay or failure in delivering push notifications due to Apple's or Google's service is beyond our control.
The alerts sent by push notifications may not be encrypted and may not be secure from corruption by third parties. You're responsible for ensuring that your mobile device is enabled with auto-lock and passcode lock to prevent unauthorised access.
Make sure your mobile device and other telecommunications equipment or services are capable of receiving Push Notification Alerts Service through push notifications.
You may register one iOS device or one Android OS device to receive push notifications with. Your mobile device should be using the updated iOS or Android OS version we specify.
Apple, the Apple logo, iPhone, iPad, iPod touch, Touch ID and Face ID are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.
Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.
The screen displays are for reference and illustration purposes only.

*For security reasons, your Security Device will be disabled once you set up the HSBC HK App.

HSBC HK App

The refreshed HSBC HK App is here

Set up the app in your new phone via QR code and get rewarded!

Download the HSBC HK App

New safety measure in the Android version of the HSBC HK App

Set up the HSBC HK App

Using the app for the first time

Switching to a new device

Tips of capturing ID documents

Resetting your 'Mobile Banking PIN' or password

Key features

Lite Mode

Personalised mobile experience

Mobile Security Key

Push notifications

Explore more

Open an account instantly

Budgeting made easy

Well+

Investing with us

Chat with us

Manage your credit and debit cards

Faster Payment System (FPS)

Need help?

Chat with us

Digital Academy

FAQs

Important information

Supported devices

Security tips

Remark

Awards

We're proud to have won below awards