Top of the content

Online Banking

Frequently asked questions (FAQs)

General

Logon and Passwords

eStatements and eAdvice

Pay and transfer

e-Cheque Services

Physical Security Device

We are no longer issuing physical Security Device (except to customers with accessibility needs). If you are still using a physical Security Device, you may switch to Mobile Security Key via HSBC HK App with a few steps. Refer to our step-by-step guide

If you are looking for information on Mobile Security Key, you may read our Mobile Banking FAQ

Functionality

PIN Set-up/ PIN Reset

Activation

Transaction Signing

Collection

Investment

Global view