Using the refreshed HSBC HK App

How many quick actions can I set on my homepage?

You can set up to 7 quick actions from the list of options in the HSBC HK App.

How do I set or rearrange my quick actions on my homepage?

To set or edit your quick actions, log on and follow these steps:

1. Stay on the homepage and find the quick actions section.
2. Choose 'Edit', then select the plus or minus icons to add or remove an option.

To rearrange your quick actions, tap, hold and drag to drop them into your preferred order.

How do I set a favourite account?

To set a favourite account, log on and follow these steps:

1. Stay on your homepage and go to the 'Your products' section.
2. Tap on the star next to the account you want to set or deselect a favourite account.

What can I filter my accounts by?

You can filter your accounts by your favourites,  global accounts or all of your accounts.

How do I filter my accounts?

To filter your accounts, log on and follow these steps:

1. Stay on your homepage and go to the 'Your products' section.
2. Select the filter and set it the way you want.

How do I see the accounts I've hidden?

To see all your accounts, including the ones you've hidden, log on and follow these steps:

1. Stay on your homepage and go to the 'Your products' section.
2. Select 'All' if you have only Hong Kong accounts. Select 'Hong Kong SAR' if you have other accounts in other markets.

How do I check my monthly budget in the app?

To check your monthly budget in the HSBC HK App, log on and follow these steps:

1. Select the menu icon, then 'Budget'.

If you need to set or edit your budget, choose 'Personalise your view' and follow the steps on the screen.

How do I check my transaction history?

You can check your account's transaction history in the HSBC HK App. Simply log on and follow these steps:

1. Stay on the homepage and choose the account you want to check.
2. Select 'View more transactions' to see beyond your last 10 transactions for that account.

You can also select the search icon to find a specific transaction that you're looking for.

How do I check my statements?

To check your account statements, log on to the HSBC HK App and follow these steps:

1. Stay on the homepage and choose the account you want to see a statement for.
2. Select 'eStatements and Advice', and choose the month for which you want to see a statement.

You can also download a copy of your statement to keep in your own records.

You can manage all your credit and debit cards in one place, the 'Cards' tab. Swipe to get to any one of your cards, and manage it in just a few taps.

For credit cards: you can block a card, check your eStatements and eAdvice for it, apply for a Spending Instalment Plan and more with it.

For debit cards: you can block a card, set or reset its PIN, change your spending limit, set daily cash withdrawal limits, and dispute a debit card transaction.

Quick actions for your card is shown in 'Cards'. Choose 'More' to view all card actions.

To make a card repayment when you have a current amount due, log on to the HSBC HK App and follow these steps:

1. Go to 'Cards' and find the card you want to repay.
2. Select 'Make a payment' and follow the instructions on the screen.

You can also make a payment at any time. Simply select 'More', then 'Make a payment'.

You can start typing your question into the chat bar.

With the predictive text function, you have an option to select the prefilled text that's the closest match to your question to get quicker help from us.

Yes, simply select the microphone icon for speech-to-text functionality.

You can tap the chat icon to draw up suggested chats and FAQs faster.

You can transfer between your local and global HSBC accounts, all in one place.

Simply log on and follow these steps:

1. Go to 'Pay' and select 'Between your HSBC accounts'.
2. Select a debit account and then choose your self-named local or global HSBC account.
3. Follow the instructions on the screen to complete the transfer.

You can also stay on the homepage and select 'Transfer to your HSBC accounts' if you've added it as a quick action.

'Overview' separates your investments by product type. 'Insights' provides the latest wealth news and outlooks. 

To find the tabs, log on and follow these steps: 

1. Go to ‘Wealth’.
2. Tap the 'Overview' or 'Insights' tab.

You can check out our Insurance guides for guidance on what you should consider when you buy an insurance policy. To find them, log on to the HSBC HK App, go to 'Insurance' and select 'Insurance guides'.

The bell and profile icons are now in the Library. Simply log on and follow these steps:

1. Stay on the homepage.
2. Select the menu icon to view your bell and profile icons. 

New push notifications will appear as a red dot next to the menu and bell icons.

To view all notifications, log on and follow these steps:

1. Stay on the homepage and select the menu icon.
2. Select the bell icon.

Once you log on and access the profile icon, you can:

• Update contact details
• View documents and activity
• Change communication preferences
• Set app permissions
• Manage security settings

To view more products and services, log on and follow these steps:

1. Stay on the homepage and select the menu icon.
2. Explore within Library or in the Products tab.