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What SWIFT code do I need to make a telegraphic transfer to my HSBC Hong Kong account from an overseas bank?
I forgot my Personal Internet Banking username. What do I do?
How do I reset my Personal Internet Banking password?
Other help topics
Credit card support
Learn about the latest offers and how to get the most out of your credit cards.
Ways to bank
Manage your money online, via ATM, phone or at an HSBC branch.
Faster Payment System (FPS)
Learn more about this new way of money transfer. With FPS, you can make instant payments to individuals and merchants.
Online and banking security
Here's how you can learn to stay protected against cyber risks and threats.
Mobile Security Key
Activate your Mobile Security Key to enjoy a faster and more secure banking experience. We also offer Biometric Authentication to make digital banking even easier for you.
See what the queues are like in real time, get a ticket and make a booking in advance, all before you arrive at a branch.
Forms and downloads
Download HSBC product brochures, eWelcome packs, user guides, policy documents and more.
Helping you through tough times
See our guide on dealing with practical matters and making financial decisions when someone close has passed away.
Explore your options and get in touch with us if you're experiencing financial difficulties.
Let us help you minimise the stress by answering some of your questions about separating from your partner financially.
Explore our banking services aimed at helping you meet your banking needs with convenience and ease.