Submit a claim for
Life insurance
Submit a claim online
Upload your claim form and supporting documents.
Don't have forms ready yet?
Need assistance?
HSBC Life Claims Hotline
Monday to Friday: 9:00am–6:00pm, except Saturday, Sunday and Public Holidays
HSBC VHIS Medical Concierge and Claims Service Hotline
Monday to Friday: 9:00am–6:00pm, except Saturday, Sunday and Public Holidays
Worldwide Emergency Assistance Service (for HSBC VHIS Flexi Plan)
General insurance
Submit a claim online
Use our online claims notification facility[@insurance-axa-online-claim] to notify AXA of your claim immediately, even during busy periods (such as after adverse weather).
You can also download forms and documents and submit to AXA by post.
Need assistance?
Personal General and Medical Insurance (AXA)
Monday to Friday: 9:00am - 5:30pm
Saturday: 9:00am - 1:00pm
The hotline is operated by AXA or its authorised representatives.