HSBC HK WeChat Official Account

Who can use HSBC HK WeChat Official Account?

Anyone can follow the HSBC HK WeChat Official Account and receive the latest updates from HSBC HK. Some banking services offered in the HSBC HK WeChat Official Account (such as Quick Balance) are only available after binding your account to the HSBC HK WeChat Official Account.

Account binding is available to Personal Internet Banking users only.

How can I access HSBC HK WeChat Official Account?

Open your WeChat app on your mobile phone and access our Official Account with one of the following methods:

1) Click ‘+’ and 'Scan QR code' and scan the HSBC HK WeChat Official Account QR code; or

2) Search by Official Account name「滙豐香港」or "汇丰香港" and then press ‘Follow’ to follow our WeChat Official Account.

How to identify HSBC HK WeChat Official Account?

Make sure the below information are correctly shown at the introduction page of HSBC HK WeChat Official Account on WeChat.

Account Name: 汇丰香港
WeChat ID: hsbc-hongkong
Account Type: THE HONGKONG & SHANGHAI BANKING CORP LIMITED

Please look for the "check mark" indicating the account has been verified by WeChat.

How to manage my setting in “HSBC HK” WeChat Official Account?

After entering our WeChat Official Account, please ensure that the "Receive Messages" option is always turned on to allow the electronic messages to reach your WeChat account.

Can I still use the HSBC HK WeChat Binding if I unfollow the Official Account?

If you unfollow the HSBC HK WeChat Official Account, you will no longer be able to enjoy the HSBC HK WeChat Binding. For users who have performed account binding, unfollowing the HSBC HK WeChat Official Account will also automatically unbind your Personal Internet Banking profile from your WeChat account.

If you wish to resume the HSBC HK WeChat Binding, you will need to re-follow our WeChat Official Account and perform account binding with your Personal Internet Banking profile.

Will I be charged for using the HSBC HK WeChat Official Account?

HSBC HK WeChat Official Account is free of charge, but please be aware of the charges from network provider (i.e. mobile data usage) that may incur, especially when the mobile device is being used overseas.