PIN-Protected Security Device

1. Press and hold the "Green Button" for 2 seconds to turn on the device.
2. Enter a new 4 to 6 digit PIN at your choice using the keypad.
3. Press the "Yellow Button"  to complete the first PIN entry.
4. Follow the on-screen instructions and confirm the new PIN by re-entering it.
5. "NEW PIN CONF" will be displayed for 2 seconds if the PIN input is successful and "HSBC" will be displayed after that.

1. Press and hold the "Green Button" for 2 seconds to turn on your Security Device.
2. Press and hold the "8" button for 2 seconds to activate the change PIN function.
3. Enter a new 4 to 6 digit PIN of your choice using the keypad.
4. Press the "Yellow Button" to complete the first PIN entry.
5. Follow the on-screen instructions and confirm the new PIN by re-entering it.
6. "NEW PIN CONF" will be displayed for 2 seconds if the PIN input is successful and "HSBC" will be displayed after that.

1. Create a PIN for your new Security Device. Please refer to “How do I set up a PIN for the first time?” section.
2. Log on to Online Banking.
3. Click ‘Activate now’ at the right hand bottom in Security Device activation page.
4. Click ‘Generate Activation Code’, we will send the code via SMS according to the Bank’s mobile record. Then input the received code.
5. Enter the serial number printed on the back of your new Security Device.
6. Press and hold the "Green Button" for 2 seconds to turn on your new Security Device. Then enter your Security Device PIN.
7. Press the "Green Button" to obtain the 6-digit security code from the device.
8. [For replacement] Confirm the activation by inputting security code from your old Security Device.

You can also activate your new Security Device through these channels:

Phone Banking: You may activate the new Security Device via hotline instantly (Phone Banking Service PIN verification is required).

Paper Form: You can complete the 'HSBC Internet Banking Maintenance / Cancellation Request Form' and return it to us for processing. Your request will normally be processed within 3 working days (excluding Saturday, Sunday and public holidays) upon receipt of your form.

1. Press and hold the green button for 2 seconds to turn on your Security Device and then, enter your Security Device PIN.
2. Press the green button to obtain the 6-digit Security Code.

To make a transfer to a new payee, you are required to generate and input a Security Code at the 'Verify' screen after you have entered all the transfer details.

1. Press and hold "Green Button" for 2 seconds to turn on your Security Device and then enter your Security Device PIN.
   
2. Press the "Yellow Button" on your Security Device, until you see a dash '-'.
   
3. Enter the “Payee account number" as shown in “Verify” page(refer to right image). To delete your input, please use the "Green Button".
4. Press the "Yellow Button" and a 6-digit Security Code will appear for you to input on the ‘Verify’ screen.

To add a new payee and the associated transfer limit, you are required to generate and input a Security Code at the 'Verify' screen after you have entered all the transfer details.

1. Press and hold "Green Button" for 2 seconds to turn on your Security Device and then enter your Security Device PIN.
2. Press the "Yellow Button" on your Security Device, until you see a dash '-'
3. Enter the "Payee account number" as shown in "Verify" page(refer to right image). To delete your input, please use the "Green Button"
4. Press the "Yellow Button" and a 6-digit Security Code will appear for you to input on the 'Verify' screen.
   

To increase online transfer limit, you are required to generate and enter a Security Code at the 'Verify' screen after you have input all the transfer limit details.

1. Press and hold the "Green Button" button for 2 seconds to turn on your Security Device and then enter your Security Device PIN.
2. With the welcome screen displayed, press "3"  button to generate a security code.
3. Enter the security code shown on your Security Device screen.

To make a bill payment to a financial institution, for securities or for sports & leisure, you are required to generate and enter a Security Code at the 'Verify' screen after you have input all bill payment details.

1. Press and hold the "Green Button" for 2 seconds to turn on your Security Device and then enter your Security Device PIN.
2. Press the "Yellow Button" on your Security Device, until you see the dash'-'.
3. Enter the “Bill Payee Account No” as shown in “Verify” page(refer to right image). To delete your input, please use the "Green Button".
4. Press the "Yellow Button" and a 6-digit Security Code will appear for you to input on the ‘Verification’ screen.