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Manage your policy

Quick links to our insurance services and information.

Your policies at your fingertips

Whether you want to make a claim, update your policy details or even switch your fund choices – you can now manage your insurance policies easily on the go via HSBC HK App or HSBC Online Banking.

Manage your policy the way you want

Simply download and submit relevant forms online. Check out our hassle-free claim process.
Get quick access to the details of your existing policies via HSBC HK App, including policy value, coverage, beneficiaries, projected policy value, eStatements and more.
You can update your contact details, change beneficiaries, change payment instructions,  switch investment choices and change of premium allocation by following the published respective instructions.

You may also find these useful

Download policyholder user guide, product brochures, claim forms and more

Making payments and receiving benefits

Discover flexible ways to pay your policy premiums and receive benefits and claim payments. Check out the latest currency exchange rate for your payment
Find fees and charges for HSBC insurance plans including surrender charges, administration fees and more
Check the performance of underlying funds corresponding to your policy's investment portfolio
Find the answers to the most frequently asked questions about HSBC insurance
Learn about the fulfilment and total payout ratio of our participating products, get clarity for key insurance terms, and more

Need help?

Chat with us online

Get in touch via 'Chat with us' on the HSBC HK App or 'Live Chat' on the HSBC website. We're online from Mondays to Fridays (except public holidays) between these hours:

  • General insurance: 9:00am to 10:00pm
  • Life insurance: 9:00am to 8:00pm

Speak with us

Call our Insurance Service hotline on

(852) 2583 8000

Lines are open between these hours (except public holidays): Mondays to Fridays: 9:00am to 8:00pm; Saturday: 9:00am to 1:00pm

You can also contact us in the following ways 

Disclaimer 

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