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Managing your insurance policies

Staying on top of your insurance policies is now easier than ever with our upgraded online and mobile banking platforms.

Your policies, at your fingertips

Get 24/7 access to all your in-force policies and their details in one place. You can now check the following in online banking and the HSBC Mobile Banking app:

  • Policy overview
    See all your policy details easily in one spot. Get reminded about upcoming premium due dates, overdue payments, policy renewals and maturity dates.
  • Benefits and coverage
    Review what your policies cover. Find all your basic plans and supplementary benefits, as well as coverage, listed for you on one platform.
  • Projected policy value
    Check out how the policy value of your payout benefits, cash / surrender values and death benefits is projected to change over time.
  • eStatements
    View and download eStatements for your policies. Your eStatements will be kept for 24 months from the date that they are made available online. View terms and conditions.

Explore an easier way to stay on top of your insurance

Manage your policies on the go with the HSBC HK Mobile Banking app

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Download the app now

A new, first-in-market way to see your projected policy value

Checking out the projected value of your in-force policies has never been so easy.

  • See real-time policy value projections any time. No more having to wait until your policy anniversary to receive its value projection in the mail.
  • Check your projected payout benefits (if any), cash / surrender values, death benefits, guaranteed and non-guaranteed benefits, and projected benefits easily.
  • Use our dynamic charts to see what the projected values may be at selected points in time, with or without non-guaranteed values.

Make changes to your policy

Don't forget! You can log on to online banking on a desktop device and go to 'My insurance' to:

  • update your contact details
  • change payment instructions
  • change premium allocation of investment-linked policies
  • withdraw part of your policy value

Get answers to your policy questions

You can get in touch with us through 'Chat with us' in the HSBC Mobile Banking app, or 'Live Chat' on the HSBC website.

We're online from Mondays to Fridays (except public holidays) between these hours.

General insurance: 09:00–22:00

Life insurance: 09:00–20:00


Find out more from the frequently asked questions on managing your policy such as premium payment methods and more.

Other insurance services

Don't have an HSBC account? Visit these pages to learn more about our other services.


Our insurance hotline

Like our insurance policies, we're here to offer you peace of mind. You can find the numbers for our 24-hour Emergency Assistance, Claims, and general enquiries hotlines here.

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