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Our Maintenance Schedule

To improve our service, we regularly provide service updates and maintenance to our banking services. During these periods, selected banking services may be unavailable. We apologise for any inconvenience.

Non-regular schedule

Regular schedule

Non-regular schedule

Our non-regular maintenance schedule
Date Time Service Affected
From To
18 Oct 2025
(Sat)		 HKT 00:00 HKT 00:15

HSBC Online Banking:

  • Global Transfers to other HSBC accounts

 

HSBC Mobile Banking:

  • Transfer to third-party HSBC accounts via ‘Anywhere globally’
  • Transfer to other accounts via ‘Anywhere globally’
  HKT 16:30 HKT 20:30

HSBC Mobile Banking :

  • Credit Card Transaction Detail
  • Credit Card Raise a Dispute
19 Oct 2025
(Sun)		 HKT 00:00 HKT 00:30

HSBC Mobile / Online Banking:

  • View / Delete your payees 
  • Local / global transfers to your payees 
  • Add payee when making a local / global transfer
     

HSBC Mobile Banking:

  • Recent local payees 
  • Add a new payee
(about 5 minutes)
HKT 00:30 HKT 01:00

HSBC Online Banking:

  • Global Transfers to other HSBC accounts

 

HSBC Mobile Banking:

  • Transfer to third-party HSBC accounts via ‘Anywhere globally’
(about 10 minutes)
HKT 01:00 HKT 02:30

HSBC Mobile Banking:

  • Uplifting payment and transfer limits
HKT 01:00 HKT 04:00

HSBC Mobile / Online Banking: 

  • Transfer services involving foreign exchange
HKT 01:00 HKT 07:00 HSBC Online / Mobile Banking and
Express Banking – Insurance Services
HKT 02:00 HKT 06:00 HSBC Mastercard® Debit Card Services / HSBC Jade Mastercard® Debit Card Services / HSBC Premier Elite Mastercard Debit Card Services / HSBC Global Private Banking Mastercard® Debit Card Services
(about 3 hours)
HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
HKT 08:00 HKT 10:00

HSBC Mobile / Online Banking:

  • Transfer to mainland China with Payment Connect
(less than 15 minutes)
HKT 08:00 HKT 10:00

HSBC Online Banking:

  • Global Transfers to other HSBC accounts
  • Global payments to other accounts

 

HSBC Mobile Banking:

  • Transfer to third-party HSBC accounts via ‘Anywhere globally’
  • Transfer to other accounts via ‘Anywhere globally’
(about 15 minutes)
20 Oct 2025
(Mon)		 HKT 02:30 HKT 06:30 HSBC Express Banking1
(about 30 minutes)
HKT 02:30 HKT 06:30 Cheque Deposit Machines / Passbook Update Machines
23 Nov 2025
(Sun)		 HKT 02:30 HKT 08:30

HSBC Online / Mobile Banking FPS services:

  • FPS registrations
  • View FPS registrations service
  • Transfer (Pay / Receive), including Payment Connect, FPS x PromptPay QR payment
  • Top-up e-CNY wallet
  • autoPay and eDDA services

1Self-service banking machines (include ATM / Cash Deposit Machines / Multi-function Machines / Cheque Deposit Machines / Passbook Update Machines / Foreign Currencies Machines)

 

Regular schedule

Our regular maintenance schedule
Date Time Service Affected
From To
Saturday to Sunday HKT 14:00 HKT 14:00 HSBC HK RM Chat (WhatsApp and WeChat)
(Saturday) (Sunday)
Monday to Friday2 HKT 21:00 HKT 21:30 HSBC Online / Mobile Banking / Phone Banking
(about 5 minutes)
Saturday2,3 HKT 18:00 HKT 18:30
(about 5 minutes)
Tuesday to Sunday4
 HKT 05:20 HKT 05:50 HSBC Online / Mobile Banking
Investment Services
(about 30 minutes)
Monday to Friday2
 HKT 20:45 HKT 21:15 HSBC Online / Mobile Banking
Investment Services (except Stock function)
(about 30 minutes)
Saturday2
 HKT 17:45 HKT 18:15
(about 30 minutes)
Saturday to Sunday HKT 18:00 HKT 05:00 HSBC Online / Mobile Banking – Real-time currency exchange service for HKD Passbook Savings Account
(Saturday)
 (Sunday)
Monday to Friday5
 HKT 19:00
 HKT 07:59
 HSBC Online / Mobile Banking / Phone Banking –
Real-time currency exchange service for USD/CombiNation Passbook Savings Account
Saturday to Monday5
 HKT 16:30
 HKT 07:59
(Saturday)
 (Monday)
Saturday6 HKT 05:00 HKT 07:59 HSBC Phone Banking – Real-time currency exchange service for all-in-one integrated accounts and HKD Passbook Savings account
Saturday to Monday6  HKT 16:31 HKT 04:59
(Saturday) (Monday)
Monday to Sunday

 HKT 03:00
 HKT 06:00
 HSBC Express banking1
(about 2 hours)
Sunday HKT 00:00 HKT 06:00 HSBC Online Banking –
e-Cheque Services
HKT 00:00
 HKT 06:00
 HSBC Online / Mobile Banking –
Global Payment Tracker
HKT 00:00
 HKT 06:00
 HSBC Mobile Banking –
"Budget" services
HKT 00:00
 HKT 06:00 HSBC Online / Mobile
Banking –
MPF Services
HKT 00:00
 HKT 08:00
 HSBC HK WeChat Official Account Service
HKT 00:30 HKT 06:30 HSBC Online / Mobile Banking –
Wealth Management Services
HKT 02:00
 HKT 06:00
 HSBC PayMe Services
HKT 03:00
 HKT 03:30
 HSBC Online / Mobile Banking
The 2nd Sunday of every month HKT 03:00 HKT 03:30 Verified by Visa and MasterCard ® SecureCode™
(about 30 minutes)

2Except public holidays

3At HKT 13:00 for Renminbi(RMB) transfers

4Except those days after public holidays

5USD/CombiNation Passbook Savings Account service is not available on 12 midnight to 7:59 am on 26 December and 2 January, Hong Kong public holidays and when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted.

6Phone Banking real-time currency exchange service is not available on 25 December and 1 January (whole day), 12 midnight to 7:59 am on 26 December and 2 January, and when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted.

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