Non-regular schedule
| Date | Time | Service Affected | |
|---|---|---|---|
| From | To | ||
| 20 Nov 2024 (Wed) |
HKT 00:00 | HKT 08:00 | HSBC Mastercard® Debit Card Services / HSBC Jade Mastercard® Debit Card Services / HSBC Global Private Banking Mastercard® Debit Card Services |
| 21 Nov 2024 (Thu) |
HKT 02:30 | HKT 08:30 | Pay to merchants in Thailand at FPS x PromptPay QR payment |
| 24 Nov 2024 (Sun) |
HKT 01:00 | HKT 07:00 | HSBC Online / Mobile Banking and Express Banking – Insurance Services |
| HKT 02:30 | HKT 06:30 | HSBC Express Banking1 | |
| (about 30 minutes) | |||
| HKT 02:30 | HKT 06:30 | Cheque Deposit Machines / Passbook Update Machines | |
| HKT 02:30 | HKT 08:30 | HSBC Online / Mobile Banking FPS services:
|
|
| 25 Nov 2024 (Mon) |
HKT 02:30 | HKT 06:30 | HSBC Express Banking1 |
| (about 30 minutes) | |||
| HKT 02:30 | HKT 06:30 | Cheque Deposit Machines / Passbook Update Machines | |
| HKT 03:30 | HKT 06:45 | HSBC Credit Card system will have system maintenance during 03:30-06:45HKT on 25Nov2024, below service will be affected: >HSBC credit card and the related HSBC Online/Mobile Banking/HSBC Reward+ and ATM services >HSBC PLUS ATM cards at non HSBC/Hang Seng Bank ATM services (UnionPay debit card services will not be affected) |
|
Regular schedule
| Date | Time | Service Affected | |
|---|---|---|---|
| From | To | ||
| Saturday to Sunday | HKT 14:00 | HKT 14:00 | HSBC HK RM Chat (WhatsApp and WeChat) |
| (Saturday) | (Sunday) | ||
| Monday to Friday2 | HKT 21:00 | HKT 21:30 | HSBC Online / Mobile Banking / Phone Banking |
| (about 5 minutes) | |||
| Saturday2,3 | HKT 18:00 | HKT 18:30 | |
| (about 5 minutes) | |||
| Tuesday to Sunday4 |
HKT 05:20 | HKT 05:50 | HSBC Online / Mobile Banking Investment Services |
| (about 30 minutes) | |||
| Monday to Friday2 |
HKT 20:45 | HKT 21:15 | HSBC Online / Mobile Banking Investment Services (except Stock function) |
| (about 30 minutes) | |||
| Saturday2 |
HKT 17:45 | HKT 18:15 | |
| (about 30 minutes) | |||
| Saturday to Sunday | HKT 18:00 | HKT 05:00 | HSBC Online / Mobile Banking – Real-time currency exchange service for HKD Passbook Savings Account |
| (Saturday) |
(Sunday) |
||
| Monday to Friday5 |
HKT 19:00 |
HKT 07:59 |
HSBC Online / Mobile Banking / Phone Banking – Real-time currency exchange service for USD/CombiNation Passbook Savings Account |
| Saturday to Monday5 |
HKT 16:30 |
HKT 07:59 |
|
| (Saturday) |
(Monday) |
||
| Saturday6 | HKT 05:00 | HKT 07:59 | HSBC Phone Banking – Real-time currency exchange service for all-in-one integrated accounts and HKD Passbook Savings account |
| Saturday to Monday6 | HKT 16:31 | HKT 04:59 | |
| (Saturday) | (Monday) | ||
| Monday to Sunday |
HKT 03:00 |
HKT 06:00 |
HSBC Express banking1 |
| (about 2 hours) | |||
| Sunday | HKT 00:00 | HKT 06:00 | HSBC Online Banking – e-Cheque Services |
| HKT 00:00 |
HKT 06:00 |
HSBC Online / Mobile Banking – Global Payment Tracker |
|
| HKT 00:00 |
HKT 06:00 |
HSBC Mobile Banking – "Budget" services |
|
| HKT 00:00 |
HKT 06:00 | HSBC Online / Mobile Banking – MPF Services |
|
| HKT 00:00 |
HKT 08:00 |
HSBC HK WeChat Official Account Service |
|
| HKT 00:30 | HKT 06:30 | HSBC Online / Mobile Banking – Wealth Management Services |
|
| HKT 02:00 |
HKT 06:00 |
HSBC PayMe Services |
|
| HKT 03:00 |
HKT 03:30 |
HSBC Online / Mobile Banking |
|
| The 2nd Sunday of every month | HKT 03:00 | HKT 03:30 | Verified by Visa and MasterCard ® SecureCode™ |
| (about 30 minutes) | |||
3At HKT 13:00 for Renminbi(RMB) transfers
4Except those days after public holidays
5USD/CombiNation Passbook Savings Account service is not available on 12 midnight to 7:59 am on 26 December and 2 January, Hong Kong public holidays and when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted.
6Phone Banking real-time currency exchange service is not available on 25 December and 1 January (whole day), 12 midnight to 7:59 am on 26 December and 2 January, and when a Black Rainstorm Warning Signal or Typhoon No. 8 signal or above has been hoisted.