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Mobile Security Key

Simpler way to set up the HSBC HK App

Switching to a new device? You can set up the HSBC HK App on your new device simply with your HKID / passport and a selfie.

Biometric authentication

Log on to the HSBC HK App instantly and verify transactions with biometric authentication (Touch ID/ Face ID/ fingerprint) on supported devices.

Generate security code

Easily log on to Online Banking through your browser or verify your transactions with a security code generated from your Mobile Security Key on the HSBC HK App.

Easy access to HSBC mobile apps

Once you activate the HSBC HK App, you will be able to seamlessly log on to HSBC HK Easy Invest and HSBC Reward+ on one device.

Set up the HSBC HK App
Switch device
Manage device
Reset Mobile Banking PIN / password
Generate security code from the HSBC HK App
Log on to HSBC Online Banking

Set up the HSBC HK App

Whether you're new to HSBC Digital Banking services or have only used HSBC Online Banking, you can set up the HSBC HK App in just a few simple steps. Please keep your valid mobile number and email address updated on your bank record.

You can register for HSBC HK App, HSBC HK Easy Invest, and HSBC Reward+ all at once simply with your HKID / passport and a selfie.

Tips:

Get your adult HKID / passport ready (same as your bank record)
- New Smart HKID (2018 version)
- Supported passports: Australia, Belgium, Canada, India, Ireland, Italy, Jersey, Mexico, Philippines, Singapore, South Africa, United Kingdom, United States, Vietnam and Taiwan

Not holding an eligible HKID or passport? Find out how to register with your account details.
Start your registration in a private place with good lighting

Register with your HKID / passport

Step 1: Download and launch the latest version of the HSBC HK App. Select 'Log on' and then select 'No, register now'.

Tip:

If you don't own an HSBC account, you can open one via the HSBC HK App and register for Digital Banking right away.

Step 2: Select 'Continue' and proceed to verify your identity with your HKID / passport.

Tip:

If you're not holding an eligible HKID / passport, you can find out how to register with your account details.

Step 3: Enter your HKID / passport details.

Step 4: Take a photo of your original HKID / passport against a plain background with good lighting.

Tip:

Please make sure your HKID / passport is captured in the frame and in focus.

Step 5: Take a selfie against a plain background with good lighting.

Tip:

Please make sure your selfie is captured in the frame and in focus.

Step 6: Complete SMS verification.

Step 7: Then, we'll ask you to set up the following:

Username: It is a unique identification for you to log on to the HSBC HK App or HSBC Online Banking.
Password: You will need to use it to set up the HSBC HK App or log on to HSBC Online Banking.
Security question and answer: You have to set up a security question and answer which can help you reset your password in the future. Please select a question and answer you can remember.

Step 8: Finally, we'll ask you to create a 6-digit Mobile Banking PIN and you may also enable biometric authentication on supported devices for faster and more seamless access.

Tips:

We'll complete your identity verification swiftly and you may log on to the HSBC HK App right away.

We may need more time to verify your identity in edge cases, but we'll notify you of the result within 24 hours via SMS and email. Upon successful identity verification, you can relaunch the app to log on.

Register with your account details

Step 1: Download and launch the latest version of the HSBC HK App. Select 'Log on', ‘No, register now', 'Continue' and then 'Other methods' to proceed to verify your identity with your account details.

Tip:

If you do not own an HSBC account, you can open one via the HSBC HK App and register for Digital Banking right away.

Step 2: Select 'Account details and one-time verification code' and choose a way to verify your identity.

Step 3: Provide your account details and ID document details.

Step 4: Complete SMS verification

Step 5: Then, we'll ask you to set up the following:

Username: It is a unique identification for you to log on to the HSBC HK App or HSBC Online Banking.
Password: You will need to use it to set up the HSBC HK App or log on to HSBC Online Banking.
Security question and answer: You have to set up a security question and answer which can help you reset your password in the future. Please select a question and answer you can remember.

Step 6: Finally, we'll ask you to create a 6-digit Mobile Banking PIN and you may also enable biometric authentication on supported devices for faster and more seamless access.

Tip:

You may also check out the guidelines for mobile account opening on the HSBC website.

You just need to download and set up the HSBC HK App simply with your HKID / passport and a selfie*.

Tips:

Get your adult HKID / passport ready (same as your bank record)
- New Smart HKID (2018 version)
- Supported passports: Australia, Belgium, Canada, India, Ireland, Italy, Jersey, Mexico, Philippines, Singapore, South Africa, United Kingdom, United States, Vietnam and Taiwan

Not holding an eligible HKID or passport? Find out how to set up the HSBC HK App with your online banking credentials.
Start setting up the HSBC HK App in a private place with good lighting

*After setting up the HSBC HK App, your Physical Security Device will be disabled to protect your account.

Set up the HSBC HK App with your HKID / passport

Step 1: Download and launch the latest version of the HSBC HK App. Select 'Log on' and then select 'Yes, logon'.

Tip:

We'll ask you to create a password if you haven't set one up yet.

Step 2: Enter your username and date of birth.

Tip:

To update your date of birth, please visit any HSBC branch in Hong Kong along with your ID document so our staff can help process your request.

Step 3: Select 'Continue' and proceed to verify your identity with your HKID / passport.

Tip:

If you're not holding an eligible HKID / passport, you can find out how to set up the HSBC HK App with your online banking credentials.

Step 4: Take a photo of your original HKID / passport against a plain background with good lighting.

Tip:

Please make sure your HKID / passport is captured in the frame and in focus.

Step 5: Take a selfie against a plain background with good lighting.

Tip:

Please make sure your selfie is captured in the frame and in focus.

Step 6: Finally, we'll ask you to create a 6-digit Mobile Banking PIN and you may also enable biometric authentication on supported devices for faster and more seamless access.

Tips:

We'll complete your identify verification swiftly and you may log on to the HSBC HK App right away.

In edge cases, we may need more time to verify your identity but we'll notify you of the result within 24 hours via SMS and email. Upon successful identity verification, you can relaunch the app to log on.

Set up the HSBC HK App with your online banking credentials

Step 1: Download and launch the latest version of the HSBC HK App. Select 'Log on' and then select 'Yes, logon' to continue to log on.

Tip:

We'll ask you to create a password if you haven't set one up yet.

Step 2: Enter your username and date of birth.

Tip:

To update your date of birth, please visit any HSBC branch in Hong Kong along with your ID document so our staff can help process your request.

Step 3: Select 'Don't have your HKID' or 'Don't have your passport' and proceed to verify your identity with your online banking credentials.

Step 4: Complete SMS and email verification. (If you're a Physical Security Device holder, you may also choose to verify your identity by generating a security code).

Step 5: Finally, we'll ask you to create a 6-digit Mobile Banking PIN and you may also enable biometric authentication on supported devices for faster and more seamless access.

Tip:

After activating the Mobile Security Key, you may need to further verify your identity before you can enjoy full access to HSBC Online and Mobile Banking services.

Verifying your identity

To better protect the security of your accounts, you may be asked to verify your identity when required (such as after having activated the Mobile Security Key) to enjoy full access to HSBC Digital Banking services.

To strengthen security measures for protecting our customers, after you've activated the Mobile Security Key via the HSBC HK App on a new device (including removing and reinstalling the HSBC HK App on your existing device), you may need to further verify your identity before you can enjoy full access to HSBC Online and Mobile Banking services.

Your access to the following services on HSBC Online and Mobile Banking may be affected if you do not verify your identity:

Transfers to non-registered third-party accounts
Bill payments to certain merchants
Adding new payees for local transfers and HSBC Global Transfers
Changing transfer limits (including small value and non-registered account transfer limits)
Viewing your debit card CVV
Changing personal information
Mobile cash withdrawal
Log on or sign up PayMe via the HSBC HK App (excluding log on or sign up via mobile number)

The above verification requirement doesn't apply to customers who are setting up the Mobile Banking PIN on an existing device with the Mobile Security Key already activated on the HSBC HK App.

You can verify your identity using any of these methods:

HSBC HK App

Just activated your Mobile Security Key in the HSBC HK App on a new device? You may be asked to verify your identity after the first 24 hours. You can do so with a one-time password (OTP) that we'll send you via SMS when you log on to the HSBC HK App (HSBC HK App > 'Profile' > 'Security' > 'Verify identity'). Or if you're using our newly designed app: select the menu icon, then the profile icon, 'Security', then 'Verify identity'.

HSBC / Hang Seng ATM

After you've activated your Mobile Security Key via the HSBC HK App, you may use any HSBC / Hang Seng ATM (excluding Foreign Currency ATMs and Express ATMs) in Hong Kong to verify your identity (ATM > ’Other services‘ > ‘Verify identity for full digital banking access').

Call us

Alternatively, you may also call our enquiry hotline for assistance:

HSBC Global Private Banking customers: (852) 2233 3033
HSBC Premier Elite customers: (852) 2233 3033
HSBC Premier customers: (852) 2233 3322
Other customers: (852) 2233 3000

Tip: In the call, please say 'Verify identity' when you're asked the purpose of your call and 'Banking accounts' when you're prompted about the category of enquiry. We'll then direct you to the relevant service.

You may also be required to verify your identity if we detect any suspicious activity on your HSBC HK App, HSBC Online Banking, HSBC Reward+ and HSBC Easy Invest. You'll see a page/ message about it on the HSBC HK App. We'll also notify you via SMS and email.

Follow the instructions seen on the page/ message on the HSBC HK App or in our communications to verify your identity to restore full access to our digital banking services. Learn more.

Switch device

For security reasons, you can only set up the HSBC HK App on one device. If you want to use a new device to log on to the app, please follow below steps to switch your device.

Please note, after setting up the HSBC HK App, you may need to further verify your identity before you can enjoy full access to HSBC Online and Mobile Banking services.

Step 1: Download and launch the latest version of the HSBC HK App on new device. Select 'Log on' and then select 'Yes, logon'.

Step 2: Enter your username and date of birth on new device. And then select 'Yes, I have it' to confirm you have your old device.

Step 3: Read the 'How to generate a QR code' guide on your new device.

Step 4: Select 'Set up a new device' on your old device. Then you need to enter your Mobile Banking PIN or use biometrics to verify your identity and generate a QR code.

Step 5: Tap the 'Ready to scan' button on your new device and scan the QR code.

Step 6: Finally, we'll ask you to create a 6-digit Mobile Banking PIN. You may also enable biometric authentication on supported devices for faster and more seamless access.

Step 1: Download and launch the latest version of the HSBC HK App on new device. Select 'Log on' and then select 'Yes, logon'.

Step 2: Enter your username and date of birth on new device. And then select 'No, I don't / It's lost' to use your HKID / passport to set up new device.

Step 3: Select 'Continue' and proceed to verify your identity with your HKID / passport.

Tips:

Eligible HKID / passport:
- New Smart HKID (2018 version)
- Supported passports: Australia, Belgium, Canada, India, Ireland, Italy, Jersey, Mexico, Philippines, Singapore, South Africa, United Kingdom, United States, Vietnam and Taiwan
Not holding an eligible HKID or passport?
- You may use HSBC Online Banking to remove HSBC HK App from the device: Log on to HSBC Online Banking > Select 'Banking' > 'Security Settings' > 'Manage your Security Device' > 'Remove Device' to remove HSBC HK App from your old device.
- Then, you may download HSBC HK App on your new device, log on and set up Mobile Banking PIN (Step-by-step guide for Manage device).

Step 4: Take a photo of your original HKID / passport against a plain background with good lighting.

Step 5: Take a selfie against a plain background with good lighting.

Step 6: Finally, we'll ask you to create a 6-digit Mobile Banking PIN and you may also enable biometric authentication on supported devices for faster and more seamless access.

Manage device

For security reasons, you can only set up the HSBC HK App on one device. If you no longer need the app on your device, you may remove linked devices on the HSBC HK App or Online Banking.

Step 1: Log on to the HSBC HK App on your old device. Select the 'Profile' icon at the top right corner, and then 'Security'.

Or if you're using our newly designed app: select the menu icon, then the profile icon, and then 'Security'.

Step 2: Select 'Manage security'.

Step 3: Select 'Delete' to remove HSBC HK App from your old device.

Step 1: Log on to HSBC Online Banking. Under 'Banking', select 'Manage your Security Device' under 'Security Settings'.

Step 2: Select 'Remove Device' to remove HSBC HK App from your old device.

Reset 'Mobile Banking PIN' / password

What should I do if I have forgotten my logon credentials for Digital Banking? Do not worry, you may use HSBC HK App or Online Banking to reset them easily.

You can reset your 'Mobile Banking PIN' in just a few steps on HSBC HK App:

Step 1: Select 'Log on with PIN' on the logon screen, then select 'Forgot your PIN?'

Step 2: Reset your 'Mobile Banking PIN' according to the instructions

Please note, your new Mobile Banking PIN should not include:

the same number more than once in a row, e.g. 000
more than three ascending or descending digits, e.g. 1234
repeating patterns, e.g. 010101
your birthday or any other significant dates (like anniversaries), e.g. 270788

Step 3: You will see on-screen confirmation once you have successfully reset Mobile Banking PIN. We'll also send you confirmation via SMS and email (if available).

Tip:

If you have forgotten both password and 'Mobile Banking PIN', you should first recover your password.

You can reset your password/ security question in just a few steps on HSBC HK App:

Step 1: Select 'Forgotten your password?' on the password input screen

Step 2: Input your account number, ATM PIN, and identity document number

Step 3: Complete SMS verification

Step 4: Reset your password, security question and answer according to the instructions

Step 5: You will see on-screen confirmation once you have successfully reset password. We'll also send you confirmation via SMS and email (if available).

Tip:

You can also use HSBC Online Banking to reset your password (HSBC website > Log on > select 'Forgotten your password?' on your password input screen)

You can change your 'Mobile Banking PIN' in just a few steps on HSBC HK App:

Step 1: Open the HSBC HK App. Select the profile icon, and 'Security'.

Or if you're using our newly designed app: select the menu icon, then the profile icon, and 'Security'.

Step 2: Select 'Manage security'.

Step 3: Select 'Change PIN' and enter your Mobile Banking PIN.

Step 4: Create a new 6-digit 'Mobile Banking PIN'

Generate security code from the HSBC HK App

After you've set up the HSBC HK App, you may use the Mobile Security Key feature at the bottom of the log-on screen right away to generate a security code to log on to HSBC Online Banking, verify your online transaction or re-authenticate.

Step 1: Open the HSBC HK App. Don't log on, but go to the bottom of the screen and select 'Generate security code' instead.

Step 2: Follow the instructions to select the type of security code you need:

Log on
Transaction verification
Re-authenticate

Step 3: Enter your Mobile Banking PIN or use biometric authentication.

Step 4: Generate the security code. Next, enter it per the instructions in HSBC Online or Mobile Banking.

Tips:

You'll generate an invalid security code if:

You enter the wrong Mobile Banking PIN in the HSBC HK App – you can avoid this by using biometric authentication instead
The time zone of your mobile device is not set to 'automatic' – you can go to 'Settings' on your device to adjust your time zone settings
Your Mobile Security Key has been removed from the HSBC HK App.

Log on to HSBC Online Banking

We have enhanced our security measures on HSBC Online Banking to protect your account from unauthorised access. You must create a Personal Internet Banking password before you can continue using HSBC Online Banking.

Also, if you are using an untrusted browser, you will receive a notification and be asked to confirm whether to trust the browser on this device. Trusting your browser means we will know it is you logging on, and you can do so seamlessly without additional verification in the future, but you should do this only if you are using a personal computer.

You may log on to HSBC Online Banking with a security code generated from your HSBC HK App:

Step 1: Go to HSBC HK website ('Log on' > 'HSBC Online Banking'). Enter your username

Step 2: Enter your password

Step 3: Choose to use either security code or SMS to verify your access

Tips:

you will need to use security code for a full coverage of services

Step 4: Generate a security code from HSBC HK App on your mobile phone and enter the security code before it expires

Step 5: You will be required to confirm whether to trust the browser on this device or not

Tips:

You should trust browsers only on your personal electronic devices. Please avoid doing so on public devices, such as computers in cafes and libraries. You may not be able to trust your browser if it is in private/incognito mode, you've blocked cookies in browser settings, or use any browser that will clear cookies automatically.

Tips:

You will generate an invalid security code under the following situations:

You have used an incorrect 'Mobile Banking PIN' on HSBC HK App (You can avoid this by using biometric authentication )
The time zone of your mobile device is not set to 'automatic' (You can go to your phone setting screen to adjust your time zone setting)
Your Mobile Security Key on HSBC HK App has been removed

You may log on to HSBC Online Banking with a security code generated from your HSBC HK App

Step 1: Go to HSBC HK website ('Log on' > 'HSBC Online Banking'). Enter your username

Step 2: Generate a security code from HSBC HK App on your mobile phone and enter the security code before it expires

You may also log on with your Personal Internet Banking password instead of security code on a trusted browser, however, your access will be limited for security concerns.

Tips:

You will generate an invalid security code under the following situations:

You have used an incorrect 'Mobile Banking PIN' on HSBC HK App (You can avoid this by using biometric authentication )
The time zone of your mobile device is not set to 'automatic' (You can go to your phone setting screen to adjust your time zone setting)
Your Mobile Security Key on HSBC HK App has been removed

Notes

The screen displays and the images of the website are for reference and illustration purposes only.
Apple, the Apple logo, iPhone, iPad, iPod touch, Touch ID and Face ID are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc. Google Play and the Google Play logo are trademarks of Google LLC. Android is a trademark of Google LLC.
HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). With this verification certificate in place, you can instantly know you are on an official HSBC website. We suggest customer to check the digital certificate with a desktop computer.
iPhone, iPad and iPod Touch with iOS/iPadOS version 15.0 or above (excluding Beta version)

Android™ devices with Android™ OS version 9.0 or above (excluding Beta version)

Log on with the HSBC HK App

Logging on made easier with the HSBC HK App

Simpler way to set up the HSBC HK App

Biometric authentication

Generate security code

Easy access to HSBC mobile apps

Table of contents

Set up the HSBC HK App

I am new to HSBC Digital Banking

I am using HSBC Online Banking, but new to the HSBC HK App

Verifying your identity​

Verify your identity

Switch device

I have my old device

I don't have my old device

Manage device

I have my old device

I don't have my old device

Reset 'Mobile Banking PIN' / password

I forgot my 'Mobile Banking PIN'

I forgot my password/ security question

I want to change my 'Mobile Banking PIN'

Generate security code from the HSBC HK App

I want to generate a security code

Log on to HSBC Online Banking

Log on with security code (on untrusted browser)

Log on with security code (on trusted browser)

I need more help

Chat with us

Digital Academy

FAQ

Cyber security and fraud prevention tips

Notes

Verifying your identity