'Chat with us' is a service on HSBC's website, online banking and mobile apps that enables you to communicate with us 24/7 via instant messaging. Whether you need help navigating our website, online banking and mobile apps, or enquiring about HSBC's products and services, or your accounts or transactions, you can now chat with us in real time.
Accessible
Chat is now available 24/7 to support customers in their banking needs.
Smart
Chatbot is available in designated journeys to assist you with your banking needs and questions.
Convenient
Our automated chat and live agents can be reached through 'Chat with us' no matter what device you're using, with access of up to 13 months of chat history.
Chat with your Relationship Manager and team
An exclusive channel for HSBC Jade and Premier customers to connect with their wealth management team via the HSBC HK App, under the Support tab's 'Contact HSBC Jade' or 'Contact HSBC Premier'.
How to use 'Chat with us'
HSBC website and HSBC Online Banking
Whenever you see the 'Chat with us' button at the bottom right corner of the page, you can send us a message and instantly connect with us.
HSBC HK Mobile Banking App
Step 1: Logon to HSBC HK Mobile Banking App
Step 2: Go to Support tab
Step 3: Chat with us
HSBC Reward+ Mobile App
Step 1: Launch HSBC Reward+ Mobile App
Step 2: Go to 'Settings'
