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Chat with us

Get help immediately with our live chat

'Chat with us' is a service on HSBC's website, online banking and mobile apps that enables you to communicate with us 24/7 via instant messaging. Whether you need help navigating our website, online banking and mobile apps, or enquiring about HSBC's products and services, or your accounts or transactions, you can now chat with us in real time.

Accessible

Chat is now available 24/7 to support customers in their banking needs. 

Smart

Chatbot is available in designated journeys to assist you with your banking needs and questions.

Convenient

Our automated chat and live agents can be reached through 'Chat with us' no matter what device you're using, with access of up to 13 months of chat history.

Chat with your Relationship Manager and team

An exclusive channel for HSBC Jade and Premier customers to connect with their wealth management team via the HSBC HK App, under the Support tab's 'Contact HSBC Jade' or 'Contact HSBC Premier'.

How to use 'Chat with us'

HSBC website and HSBC Online Banking

Whenever you see the 'Chat with us' button at the bottom right corner of the page, you can send us a message and instantly connect with us.

HSBC HK Mobile Banking App

Step 1: Logon to HSBC HK Mobile Banking App

Step 2: Go to Support tab

Step 3: Chat with us

HSBC Reward+ Mobile App

Step 1: Launch HSBC Reward+ Mobile App

Step 2: Go to 'Settings'

Step 3: Chat with us