Your feedback is valuable to us in maintaining our service quality. If you have any enquiries, feedback or complaints related to MPF, contact us via the following channels:
Contact us
MPF members/self-employed persons: +852 3128 0128
MPF employers: +852 2583 8033
For general enquiries, you can contact us by completing our online form, email us at pensioncs@hsbc.com.hk or write to our mailing address below:
MPF:
The Hongkong and Shanghai Banking Corporation Limited
PO Box 73770 Kowloon Central Post Office
Alternately, you can visit us at our designated branches from Monday to Saturday during opening hours for MPF services and enquiries.
MPF complaint handling
Call us
MPF member hotline: +852 3128 0128
MPF employer hotline: +852 2583 8033
Write to us
You can contact us by fax +852 2269 3085, email us at customer.care.mpf@hsbc.com.hk or write to our mailing address below:
MPF:
The Hongkong and Shanghai Banking Corporation Limited
PO Box 73770 Kowloon Central Post Office
Getting back to you
We'll acknowledge receipt of your concerns by the next business day and aim to resolve most issues within 5 business days. Occasionally, we may need more time but we'll keep you informed.
Handling your complaint
Your complaint will be handled with complete confidentiality by our complaint handling teams with the appropriate experience and authority, and who have not been directly involved in the subject matter.
If a complaint is raised by a third party, we will get back to you to protect your privacy.
We will offer appropriate redress if your complaint is upheld, but this will not necessarily involve financial compensation.
If you’re not satisfied
You can ask for your case to be reviewed by management at a higher level, if you are dissatisfied with our decision.
For monetary disputes, you may also refer your case to the Financial Dispute Resolution Center (FDRC), Room 408-409, 4/F, West Wing, Justice Place, 11 Ice House Street, Central, Hong Kong.