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Medical Concierge Service

An array of curated healthcare benefits for greater peace of mind, specially tailored for HSBC Premier Elite clients.

Health set, wealth set

With our round-the-clock medical hotline, a registered nurse or doctor is just a call away. You can also enjoy video consultations and a wide range of wellness offers through HSBC Life Benefits+ app. Terms and conditions apply.

Complimentary video consultation offer

Complete the registration, then download HSBC Life Benefits+ app to enjoy a complimentary video consultation[@premier-elite-free-video-consult], from now until 30 September 2024. T&Cs apply.

Medical Concierge Hotline

Call our Medical Concierge Hotline at +852 3128 0130 anytime to get answers to your questions about your health, and get the support you need when you need it.

  • 24/7 medical hotline[@premier-elite-benefitsplus-disclaimer]
    Ask registered nurses and doctors about your medical enquiries for free.
  • Complimentary appointment booking assistance

    Let us help you book medical appointments and health checks. Access a network of over 1,800 medical service providers, and book through our Medical Concierge Hotline to enjoy up to 20% discount[@premier-elite-medical-concierge-discount-disclaimer].  Special discounts[@premier-elite-medical-concierge-discount-disclaimer] also apply when you book with designated health check providers via our Hotline.


    Our Medical Concierge Consultants can also assist you to inform the selected network medical provider at designated private hospitals of your confinement intention[@premier-elite-inform-medical-provider].


    Explore our list of network medical providers and designated health check providers by calling the hotline.

  • Limousine services
    Book a limousine to transport you between urban locations and hospitals in Hong Kong to suit your needs.

Your health at your fingertips

Get exclusive access to the HSBC Life Benefits+ app[@premier-elite-benefits-plus] – a comprehensive app designed to support your well-being and lifestyle needs. Consult a doctor and manage your health, all on one app.

Enroll now to enjoy the medical concierge service[@premier-elite-medical-concierge-disclaimer].

HSBC Life Benefits+ app features

  • Consult a doctor with ease
    Book video consultations with licensed general practitioners from the comfort of home and get medicine delivered to your door within approximately 4 hours.
  • Access a whole network with eHealth card
    Get up to 20% off[@premier-elite-medical-concierge-discount-disclaimer] on your consultation when you book an appointment via our Medical Concierge hotline with over 1,800 medical service providers. Explore a full list of network medical providers on Benefits+.
  • Assess your general health in just 30 seconds
    Measure your health rate, breathing, blood pressure, stress level and more with Health Scan+ – all through your mobile device. Get an explanation of your results, and personalised health and lifestyle tips.
  • Health and wellness offers
    Browse a wide range of products and services offered at preferential prices in 'Choices'.

Special health privileges for you

Up to 61% off on comprehensive health check programmes at 4 designated private hospital groups

We've got you covered – don't miss out and enjoy up to 61% off selected comprehensive health check plans for you and your family. Terms and conditions apply.

First-year premium waiver for VHIS Flexi Plan

  • Enjoy first-year premium waiver[@premier-elite-vhis-offer] on HSBC VHIS Flexi Plan when you successfully apply for a selected life insurance plan with designated premium amount. Contact your Premier Elite Director for details. Terms & Conditions apply.

Join the ranks of HSBC Premier Elite

See if you qualify

HSBC Premier Elite is a privileged and personalised service for clients who maintain Total Relationship Balance of at least HKD7.8 million with us in Hong Kong. Terms and conditions apply.

Get started

By meeting with us

Tell us about your needs and let us help you take it from there.

By calling us

Or if you prefer, you can speak to us over the phone instead.

Existing HSBC Premier Elite clients

(852) 2233 3033

New clients

(852) 2233 3377

Lines are open 24 hours.

Find out more


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