Report lost or block your credit cards
Report a lost or stolen credit card
Contact us immediately if your credit card has been lost or stolen. In just a few easy steps, we can block your existing credit card and issue you a replacement.
- Log on to the HSBC HK Mobile Banking App
- Select your credit card on Home
- Go to 'Manage credit cards'
- Select 'Report lost card and request replacement'
- Click on the ‘Report a lost or stolen card’ button below
- Enter your log on details
- Follow the on-screen instructions to report lost and arrange replacement
Temporarily block your credit card
Remember the time when your credit card disappeared and by way of Murphy’s law, turned up the moment you cancelled it? We’ve got another option for you now - you can place a temporary block on your credit card and simply unblock it when it turns up.
All credit card transactions, including mobile payment transactions and ATM functions, will be blocked. Existing Direct Debit, recurring automatic payments, standing instructions and certain contactless payment transactions won’t be affected by the temporary block and you’ll remain responsible for these transactions.
Your credit card will be temporarily blocked for 60 days. If you don’t unblock it within this time, it will automatically be reported lost.
You can block/unblock your credit card anytime using the HSBC HK Mobile Banking App or by logging on to HSBC Online Banking.
You can also report a lost or stolen credit card to us or block/unblock your credit card by calling our customer service hotline:
HSBC Jade customers: (852) 2233 3033
HSBC Premier customers: (852) 2233 3322
Other customers: (852) 2233 3000