Logging on to Personal Internet Banking is a two-stage process. You will need your username and memorable answer to log on in addition to either a password or a Security Code from your Security Device / Mobile Security Key.
Depending on which mode you choose to log on, the Personal Internet Banking services available to you will be different. Generally, the Security Device / Mobile Security Key log on mode is considered more secure and will give you access to all Personal Internet Banking services.
Without Security Device / Mobile Security Key log on
To log on without Security Device / Mobile Security Key, you will need to enter your username, memorable answer and 3 random characters of your password.
For example, if your Password is Ab12Cd34 and you are asked to fill in the 4th, 6th and last characters, please fill '2' , 'd' & '4' in the input boxes.
How to register for without Security Device / Mobile Security Key log on mode
- Log on to Online Banking and select 'Log on & security settings' under 'My Profile' at the bottom of the page.
- Select 'change password' tab in 'Change personal security details'.
- Set up your password by following the instructions. An acknowledgement will be displayed when you have completed the set up successfully.
Services available under without Security Device / Mobile Security Key log on mode
Without Security Device / Mobile Security Key log on, you can access the following selected HSBC Online Banking services:
Account information
- eStatement and eAdvice
- Transaction History
- Real-time Account Balance
Banking Services
- Transfers (Self-named)
- Time Deposits
- Mortgage Services
- Transfers (To Registered Accounts)
- Foreign Currency Exchange
- MPF/ ORSO Services
Cards and loans services
- Credit Card application
- Personal Loan application
Insurance Services
- Travel Insurance
- Home Insurance
- Helper Insurance
- Fire Insurance
- Accident Insurance
- Hospital Insurance
- Motor Insurance
Security Device / Mobile Security Key log on
To use your Security Device / Mobile Security Key to log on, you will need to enter your username, memorable answer and the Security Code generated on your Security Device / Mobile Security Key.
When you log on to Online Banking using your PIN-protected Security Device / Mobile Security Key, you can access ALL HSBC Online Banking services. In addition to services available under the dual-password log on you will have access to the services listed below:
Personal details maintenance
- eAlert service registration
- eAlert modification
- ATM/Credit Card PIN request
- Update personal information
- Send secure messages
Banking services
- Account opening/upgrade
- Issue eCheque
- Global View – add or remove country/region (for HSBC Premier and HSBC One only)
- Global transfer (for HSBC Premier and HSBC One only)
Cards and loans services
- Credit Card application
- MasterCard® SecureCode™ / Verified by VISA registration
- Credit card activation
Transaction signing1
- Register new transfer accounts
- Set-up/Increase daily transfer limit
- Set-up/Increase transaction limit
- Transfer (to non-registered accounts)
- Bill payment
Investment Services
- Investment Portfolio Overview
- Stocks Trading (Hong Kong, U.S., China A shares)
- Stocks Monthly Investment Plan
- Securities Margin Trading
- IPO Subscription / IPO Loan Application
- Unit Trusts
- Bonds / Certificates of Deposit
- Unit Trust Monthly Investment Plan
- Structured Products
- Gold Trading
PIN Lock1
If you do not have a Security Device / Mobile Security Key you can apply for one at the "Service Requests" section after logging on with Dual-Password.
