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Man using computer; image used for HSBC Live Chat.

Live Chat

Instant messaging to us

Live Chat is a service on our website that lets you communicate with us 24/7 via instant messaging. Whether you need help managing your accounts, are curious about HSBC products, or have general queries about designated accounts, transactions or applications, you can now chat with us in real time.

This is a free service available on selected pages of our website and HSBC Online Banking.


Chat is now available 24/7 to support customers in their banking needs. 


Chatbot is available in designated journeys to assist you with your banking needs and questions.


Our automated chat and agents can be reached through Live Chat regardless of your device being used.