Help and support

If you'd like to receive funds via telegraphic transfer, you'll need to provide the following information to the overseas bank:

• Our bank name: The Hongkong and Shanghai Banking Corporation Limited
• The address of our Hong Kong Office: 1 Queen's Road Central, Hong Kong
• Our SWIFT code: HSBCHKHHHKH
• Your HSBC Hong Kong account number
• Your name

You'll also need to tell the overseas bank to send us their payment instruction by SWIFT MT103 with full payment details and reimbursement instruction.

For each incoming telegraphic transfer, the local service fee is waived. Overseas charges may be levied by overseas banks and/or other banks.

If you've forgotten your username, you can retrieve it on the Personal Internet Banking log on screen by clicking ‘Forgot your username or password' and then selecting ‘Recover username’. Please make sure you have registered a valid mobile number and email address. You'll need to provide your bank account number, ATM PIN and identification document number, and input a SMS verification code sent by us for verification to retrieve your username.

You can reset your password with just a few steps on HSBC HK App or Online Banking. Please refer to our step-by-step guide.