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What HSBC is doing

What we are doing to protect you online.

Online banking makes your life easier, allowing you to check your account and make payments without having to go to a branch. At HSBC, we use 5 simple methods to make sure Personal Internet Banking is also secure.

1. Multi-layer log on verification

Your financial information is protected by a combination of a unique username, a memorable answer, and a one-time security code generated by your Security Device / Mobile Security Key or a second password.

2. Transaction verification

When you transfer money to third parties or pay bills online, HSBC asks you for a transaction code generated by your Security Device / Mobile Security Key. This ensures that only you can authorise payment and third party transfer requests.


3. 128-bit encryption

HSBC uses 128-bit SSL Encryption, which is accepted as the industry standard level.


4. Automatic 'Time-out' feature

As a security measure, you'll be automatically logged out of Personal Internet Banking if you don’t do anything on a page for a certain period of time. You should always close your Personal Internet Banking session when you have finished. 


5. SMS notifications

You will receive SMS notifications when you perform certain transactions on HSBC Personal Internet Banking.

The transactions for which you will receive SMS notifications include:

  • Change of mobile phone number (both old and new mobile phone numbers will receive an SMS)
  • Third party non-registered fund transfer
  • Self-named fund transfer to joint account or credit card account
    • Bill payment to merchant categories under,
      • Securities and Brokers
      • Sports & Leisure
      • Finance Company
    • White IPO applications

We'll also include the partial account number of the beneficiary, transaction amount and time of transaction in the SMS notification to help you verify your transactions.

Call HSBC immediately if you receive an alert for any transaction you don't recognise.

You can log on to Personal Internet Banking and visit the My HSBC - Manage eAlerts section to change your notification preferences. We recommend that you review and update your registered mobile phone number by logging on to Personal Internet Banking and visiting the My HSBC - Maintain My Details section.