MPF for members

For general enquiries, please contact us using the online form, or email us at pensioncs@hsbc.com.hk. You can also mail us at this address:

MPF:

The Hongkong and Shanghai Banking Corporation Limited

PO Box 73770 Kowloon Central Post Office

You can also send us a secure message via online banking. Simply log on to HSBC Online Banking, go to 'Email Message' and fill in the online form.

It will depend on how your employer submits your application to us. Processing times are the same for both casual and non-casual employees.

• By paper form: within 5 business days
• By designated HR software: within 1 business day

Learn more about our processing time for account enrolment.

You can submit your instructions to rebalance or switch funds online, via the mobile app or the Interactive Voice Response System (IRVS).

If you submit them before 4:00pm on a working day, we'll process them within the same day. Otherwise, we'll process them on the next business day.

See how to submit instructions and their processing time.

Employers may set up an employee benefits programme where both employers and employees can make additional voluntary contributions to an MPF scheme. Employees' additional voluntary contributions are deducted from their salary and paid together with mandatory contributions through the employer. Such additional voluntary contributions are contractual arrangements and categorised as voluntary contributions.

Regardless of whether an employer has set up such an employee benefits programme, an employee can ask their employer to make voluntary contributions through deductions from the employee's salary. But if there's a contractual arrangement as mentioned, the withdrawal of such contributions will require the employer's consent.

Remarks

Additional voluntary contributions are accepted at the discretion of the trustee. The trustee reserves the absolute right not to accept any additional voluntary contributions at any time.

Flexi-contributions are a straightforward way for employees to make additional contributions towards their retirement funds privately. The benefits of making flexi-contributions with us include:

• total control—make contributions at your own pace, privately and independently of your employer
• financial flexibility—make monthly contributions from as little as HKD300 by direct debit, or a lump sum of HKD1,000 or more whenever you want
• hassle-free investing—all contributions accrued in your MPF account will be invested in funds according to your allocation instructions
• easy management—change your flexi-contributions at any time or withdraw them without any fees, subject to a minimum of HKD5,000 per withdrawal, up to 12 times in a scheme financial period (1 July to 30 June)

To make regular flexi-contributions, simply download and complete the Flexi-contributions application (INPC) form (PDF).

To amend your instructions, complete the Change of regular flexi-contributions instruction (INPA) form (PDF).

If you have any questions, please call our 24/7 MPF members hotline on (852) 3128 0128.

Tax deductible voluntary contributions can help you to meet the long-term saving objective for retirement protection and enjoy tax concession in accordance with the Inland Revenue Ordinance. Learn more about Tax Deductible Voluntary Contributions.

Remarks

Additional voluntary contributions are accepted at the discretion of the trustee. The trustee reserves the absolute right not to accept any additional voluntary contributions at any time.

When you change jobs, you can transfer accrued benefits accumulated from your previous employment to one personal account with HSBC MPF.

If you already have an HSBC MPF account, but you're moving to a new job with a different provider, you can choose to retain your accrued benefits in a personal account with us.

It's easy to join HSBC from another service provider. We'll make your MPF transfer simple and efficient.

All you need to do is complete Employee Transfer Forms and submit them to us.